Frequently Asked Questions

Browse products, add items to your cart, and proceed to checkout. Your order is confirmed once payment is successfully completed.

We accept secure payments through Shopify Payments. Available options are displayed at checkout and may include credit cards, debit cards, and other supported payment methods.

Yes. Payments are processed securely by our payment providers. We do not store full credit or debit card details.

We reserve the right to refuse or cancel an order in certain situations, such as product availability issues, pricing errors, or suspected fraudulent activity. If an order is canceled after payment, you will be refunded to the original payment method.

We currently ship within the United States only. International shipping is not available at this time.

Orders are shipped using UPS Standard Shipping or an equivalent UPS service, depending on availability.

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during high-demand periods, holidays, or promotions.

Once shipped, delivery generally takes 3–7 business days depending on destination and carrier conditions. Delivery times are estimates and are not guaranteed.

Shipping fees are calculated at checkout and clearly displayed before you complete your purchase.

Yes. After your order ships, you will receive a confirmation email with a tracking number.

Please ensure your shipping address is accurate and complete at checkout. If an order is delayed or returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may be required to resend the package.

If your order arrives damaged or is lost during transit, please contact us as soon as possible. We will assist you in working with the shipping carrier to resolve the issue and determine appropriate next steps in accordance with carrier policies.

We accept returns within 60 days of the delivery date, subject to the conditions described in our Return & Refund Policy.

Return requests must be submitted using our Return Request Form on the website. After you submit the form, a support ticket will be created. Our team will review your request, and if approved, return instructions will be sent by email.

If you have a form embed on this page, it should be visible where you placed it. If you are using a specific form app, embed the return form in the Returns page or a dedicated Return Request page.

• The item must be unused and in its original packaging
• The item must be in the same condition as when it was received
• Proof of purchase (order number or receipt) is required

• Used or damaged items not caused by a manufacturing defect
• Personalized or custom-made products
• Items returned more than 60 days after delivery

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

Customers are responsible for return shipping costs unless the item received was defective or incorrect. Shipping costs are non-refundable unless required by law.

We replace items only if they are defective or damaged. To request an exchange, submit a request through the Return Request Form.

Monday to Saturday: 9:00 AM – 5:00 PM (Eastern Time). Sunday: Closed.

We aim to respond to all inquiries within one business day.

You can reach us by email, phone, or inbox chat on our website.

• Email: contact@happypawssanctuary.com
• Phone: +1 817-618-9599

When you visit our website or place an order, we may collect personal information such as your name, shipping and billing address, contact details, and device/usage information. Payment information is processed securely by our providers and we do not store full card details.

Yes. We use cookies and similar technologies for essential functionality, performance, and analytics. You can manage cookies through your browser settings. For more details, please review our Cookie Policy.

You may opt out of promotional emails at any time using the unsubscribe link in our emails. You can also manage certain advertising preferences through your browser or device settings. Please review our Your Privacy Choices page for more information.

Depending on your location, you may request access, correction, or deletion of your personal information subject to legal obligations. Contact us using the details below to submit a request.